We are looking for an Account Manager to create long-term, trusting relationships with our clients. The Account Manager’s role is to oversee a portfolio of assigned clients, develop new business from existing clients, and actively seek new sales opportunities.
 

JOB DESCRIPTION:

• Demonstrating thought leadership and creative thinking to direct our marketing efforts for our clients

• Serve as the lead point of contact for all customer account management matters

• Build and maintain strong, long-lasting client relationships

• Negotiate contracts and close agreements to maximize profits

• Develop trusted relationships with the small businesses we work with across the East Coast

• Ensure the timely and successful delivery of our marketing objectives according to client needs and objectives

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

• Forecast and track key account metrics

• Prepare reports on account status

• Assist with challenging client requests or issue escalations as needed

• Copywriting/Editing

• Oversight of multiple social media, email marketing and advertising accounts

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REQUIREMENTS:

• Proven work experience in an agency capacity as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

• Solid experience with CRM software (ClickUp preferred)

• Experience delivering client-focused solutions to customer needs

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Excellent listening, negotiation, writing, and presentation abilities

• Strong verbal and written communication skills

• BA/BS degree in Business Administration, Marketing, Sales or relevant field

• Passion for small businesses

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ADDITIONAL INFORMATION:

• This is a part-time remote position requiring around 15-20 hours a week with the opportunity to grow